Third Party Billing
A Maine
based 3rd party benefits processor met with Select*Print when they
were looking for a reliable outsource solution. Due to changing economies,
and the need to cut expenses, the provider was exploring outsourcing
benefits processing. The key criteria to be an outsource partner were
security, accuracy, and the ability to produce and mail benefits checks
within 24 hours of receipt.
The third
party application brought many challenges. The provider worked with
over 20 different companies and needed separate detailed reporting
on each company. Additionally, each of the 20 companies was servicing
at least 10 customers utilizing different logos on each document.
Select*Print designed a program to meet the reporting needs as well
as imaging requirements. Through combining the over 200 possibilities,
Select*Print saved the customer over $2000.00 monthly in postage.
Select*Print
met security requirements immediately. Our processing facility is
a totally secure environment. Anyone outside the Select*Print production
team is required to sign a confidentiality agreement and must obtain
approval from the facility Director prior to entry. All visitors are
logged in and accompanied by a production team member.
At Select*Print
accuracy is our business. We have a system of checks and balances
throughout the process. Jobs are checked for stock requirements, data
integrity and run count accuracy and then signed for at every station.
Each job is balanced to the total job count and reconciled on a daily
basis.
Select*Print had no problem handling the delivery time. The files
from the benefits processor were received by 7:00 each morning and
had to be in the mail by 5:00 the following day. For 90% of our jobs
our turn time is 24 - 36 hours.
The total
project development and implementation time was 3 months. During that
time period test documents were created, parallel runs were output
and overall process integrity steps were solidified. The customer
was extremely happy with the project and has been working with Select*Print
for over a year.
Click the sample below:
