Invoices
A southern
pest control company had acquired several businesses when they came
to Select*Print to re-engineer the billing invoices to one common
feel. The challenge was that each of the 15 acquired companies would
continue to retain its own billing address as well payment acceptance
policies. Additionally, each location required its own reporting back
to the main office. The locations consisted of 700 to 4,500 customers.
Since the volumes varied so significantly between locations, it was
important to design a common invoice that accommodated all locations
and could be imprinted variably as other locations were added.
Select*Print
examined the 15 various layouts and developed one format to accommodate
all locations. One advantage to the redesign project was that each
acquired location was utilizing the same software package. While some
locations were utilizing the information differently, the commonality
saved a great deal of time in the redesign phase.
All the
locations were moved onto one base stock utilizing a double window
#10 and window # 9. By moving to a double window #10 and window #9
the total stock cost was reduced by 30%. Changing the stock package
also made the acquisition of additional companies easier. Stock was
ready and printed as new locations were added on.
During
the redesign the issue of payment processing time was brought up.
In order to speed up the payment processing function the company elected
to utilize a bar-coding system to process payments. A 128 bar-code
was added to represent the customers account number and what the payment
amount should be. The addition of this feature cut processing time
by 50%.
The overall
redesign on this project took 8 weeks to complete as each location
approved the changes. The company continues to add locations today.
The process was made simple by solid planning and working with the
customer to understand their needs.
Click the samples below:
